Privacy Policy

We collect information in three broad categories: account information, business and field data you enter in the product, and technical data about how you use the Service.

When you create an account, we collect information such as your name, email address, organization name, and authentication credentials. If you subscribe to a paid plan, billing details are collected and processed by our payment provider (see Payment processing below) — we do not store full payment card numbers on our servers.

You may enter information about your business, customers, service properties, irrigation systems, inspections, and related field work. This includes names, addresses, contact details, map data, inspection checklists, photos, notes, and other content you choose to store in the Service. You control what you enter and are responsible for ensuring you have appropriate rights and permissions to collect and store that information.

The Service allows you to upload files (such as images) and generate content (such as reports, summaries, and AI-assisted text). Uploaded and generated content is stored to provide the Service to you and your organization. AI-generated suggestions are based on your inputs and product context; you decide what to keep, edit, or share.

Paid subscriptions are processed by a third-party payment provider (currently Stripe). When you subscribe, payment information is submitted directly to that provider. We receive limited billing information from the provider — such as subscription status, plan, and transaction identifiers — needed to manage your account. Please review Stripe's privacy policy for how they handle payment data.

We use analytics and product-usage tools to understand how the website and application are used, diagnose issues, and improve the Service. This may include page views, feature usage, device and browser type, approximate location derived from IP address, and referral information. We use this data in aggregate and identifiable form to operate and improve FieldMapr.

We use cookies and similar technologies to keep you signed in, remember preferences, secure the Service, and support analytics. You can control cookies through your browser settings, but some features may not work correctly if you disable essential cookies.

We use collected information to:

• Provide, maintain, and improve the Service
• Create and manage your account and organization workspace
• Process subscriptions and communicate about billing
• Provide customer support and respond to inquiries
• Send service-related notices (such as security or policy updates)
• Monitor, detect, and prevent fraud, abuse, and security issues
• Analyze usage to improve features and reliability

We do not sell your personal information. We do not use your customer or property field data to train general-purpose AI models for unrelated products without your consent.

We may share information with:

• Service providers who help us host infrastructure, process payments, send email, provide analytics, and operate the Service — under contracts that limit their use of your data
• Other users in your organizationwhen you use team features, according to your workspace permissions
• Legal and safety when required by law, to protect rights and safety, or to respond to lawful requests from public authorities
• Business transfers in connection with a merger, acquisition, or sale of assets, with notice as required by law

We retain account and workspace data while your account is active and as needed to provide the Service. If you close your account, we will delete or anonymize your data within a reasonable period, except where we must retain information for legal, security, or billing purposes. You may export certain data from the product before closing your account where export features are available.

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, or to object to certain processing.

For questions about this policy, contact FieldMapr LLC at support@fieldmapr.com.

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. If changes are material, we will provide additional notice (such as by email or in-app notification) where required by law.